Refund policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
Eligibility for Returns
-Returns are accepted within 7 days of delivery.
-Items must be unused, unworn, and in their original packaging with all tags attached.
-Proof of purchase (order confirmation or receipt) is required.
-Sale items, limited editions, and promotional purchases may be non-refundable (unless defective).
Non-Returnable Items
-Worn or used sneakers.
-Items without original packaging or tags.
-Gift cards and final sale items.
Exchanges
-You will be liable for both courier fees.
-Exchanges are subject to stock availability.
-If the requested size or style is not available, we'll provide store credit.
Refunds
-Once your return is received and inspected, we will notify you.
-If approved, refunds will be processed to your original payment method within 5–10 business days.
-Shipping fees are non-refundable.
Return Shipping
-Customers are responsible for the return shipping costs
-We recommend using a trackable shipping service to ensure your return is received.
Damaged or Incorrect Items
-If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.
Contact Us
If you have any questions about returns or refunds, please contact us at:
📧 Bigdripsouthafrica@gmail.con
📞/whatsapp : +27 76 946 3641